F.A.Q.

Information of interest:

Important ATTENTION: this information is general; additional conditions or particular recommendations for every program are described in the particular website section for the program.
Please, read it attentively.

Before departure

Which is the best period of the year to travel?

We will propose dates and travel periods that take into consideration climate conditions. For trips on the road, you have take into account the season cycles in the hemispheres north south, for the trips to the desert we recommend the most moderate seasons, the itineraries can change depending on the conditions of the route.

What should I wear?

Necessary equipment for Tenere Adventures and Tenere Tours with off-road sections:
-Helmet with visor or goggles
-Protective gloves
-Protection padded riding jacket
-Boots
This equipment is not included in the tour price. For some destinations the tour organizer may offer you the option to rent it  at  the destination.  Check on the www.TenereSpirit.com website.

Necessary equipment for Tenere Adventures and Tenere Tours with off-road sections:
- Helmet ( Snell and DOT safety standards)
- Pair of goggles
- Pair of boots
- Enduro pants
- Chest guard or integral protection
- Knee protection
- Elbow pads
- Gloves
- Camelback
- Headlamp
- Socks
- Enduro belt
- Dresser set and personal clothes

Recommended equipment:
- Neck brace
- Chap stick
- Sun cream
- A roll of Elastoplast for blisters

Additional mandatory equipment for "A la Carte Algeria".
-3-liter Camelback.
-GPS
-Satellite phone (can be rented just for the duration of the stay from Europe)

Are there different models of motorcycles to choose from?

A. The quoted price is for the models Yamaha Tenere XTZ660 2008 and Yamaha WR250, R, or F.

Is it necessary to have a driver's license?

Motorcycle Driving License is necessary for all the Tenere Tours and Tenere Adventures. In USA you must be over 21 years old and in Morocco, 23.

Do you need to have previous riding experience?

Riding experience is necessary for all Tenere Tours and Tenere Adventures. Tenere Adventures require Enduro technical riding skills.  Tenere Tours on the road require road riding skills, Tenere Tours that are mixed will also require some level of off-road riding capability. Please consult the level of difficulty for each trip you are interested in.

What insurances are required?

Liability Insurance:
All tour operators and organizers have third party “liability” insurance that is included in the pricing.
A: Liability Insurance:
All tour operators and organizers have third party “liability” insurance that is included in the pricing.

A: Repatriation insurance:
The purchase of the repatriation insurance we offer through the www.TenereSpirit.com program is mandatory.  The reason is that for all trips we want a single proven insurance company that will be certain to act quickly and effectively in case of injury to our clients. We have selected the best value for money and the most effective policy that you will have to take through the reservation form.

NOTE: Round trip airfare/ticket is also required.

A: Insurance cancellation:
For your peace of mind we recommend subscribing a travel cancellation insurance, allowing you to recover the amount under the specified conditions
Rates are available through the reservation form.

Prices and deposits?

Terms are subject to the law of package holidays.
– 30 days advance payment of not less than 30% of the total amount of travel.
-- Prices subject to change currency and fuel with 20 days prior to departure.

Visas, vaccines and safety?

Due to the constant updating of data, we recommend consulting an update on the official website of the "Ministry of foreign affairs" of your country of origin.

What are the identity papers needed to travel?

Passport and driving licence that have an expiration of more than 6 months away .   You will need to check with consulates, embassies and tourist offices for visa requirements.

At your arrival

Why do the prices of airline tickets on the website vary?

Airlines operate their planes depending on supply and demand. They maximize their fill by increasing or decreasing the number of seats by fare. We can thus see promotions on Internet sites or advertisements on some airline seats, but they are subject to very special conditions of use.   Most of the time, we can benefit from those promotions, but with the same constraints in terms of payment and changes.  Otherwise

Where and how I must take my luggage?

In all the programs we have assistance vehicles that will carry your luggage, from point to point. For small groups, suitcases on board or gridirons which carries the baggage can be used. You can have a look to the paragraph of included services for every trip.. 

How many people are necessary to make a group?

Depending on the type of trip it is between a minimum of 4 and a maximum of 12. (Check the minimums for each trip on www.TenereSpirit.com). If you are a pre-formed group, you can more easily choose your travel dates. Otherwise, you will be  incorporated to an already formed group, with the date proposed by the organization. In all cases local guide are used. 

When do I contact the organization of the destination?

Unless you have a very specific question on the trip itself, the organizers will pick you up in the arrival area of the airport.  So you do not need to contact them in advance, we will provide you their phone numbers to have a direct contact if necessary.
All transfers are included. At the hotel, you will be briefed about the details of the trip, as well as procedures for driving licences and deposits.

What happens if my flight is delayed or my luggage is lost?

The organization will do its best to assist you in getting your luggage as quickly as possible and help incorporate you in the trip.

What insurances are required?

Damage insurance to the motorcycle:
The organizer will set it up with you when you arrive at the destination and before departure on the Tenere Tour or Tenere Adventure.  You will have to give an imprint of your credit card.  Upon return of the motorcycle and evaluation of the damage done if any is done.  It will then be debited form your credit card with your authorization.

Tenere Spirit is not responsible for this transaction.

On the tour

Where do we sleep and eat?

Tenere Spirit has chosen the best choice of accommodations available for your enjoyment of the country culture and cuisine.
For Tenere Adventures programs and as detailed in the programs on the website and brochures, evening camps, mountain lodges or hotels, are used and sometimes due to the inaccessibility may not have shower or hot water.

What happens if the vehicle breaks down?

The organization will do its utmost to repair the vehicle or provide for a spare motorcycle except in case of damage by an severe accident caused by the client.  In which case we will no be able to repair the vehicle in time or provide for a spare one.

In the event of an accident?

Safety is our priority. In the event of an accident dispatch is subject to the need of the injured, if repatriation is needed we will contact the repatriation insurance provider to arrange the quickest repatriation under medical supervision.

What is not included in the prices?

Prices do not include international airfares, the customer can purchase flights separately.
Prices do not include tips, personal expenses and alcoholic beverages.   Please check for each trip what is and what is not included on the website www.TenereSpirit.com.

Changes

Each component mentioned on the brochures or prices lists rates are based on factors date indicated on the headings of our brochures and price lists.
Therefore, each of these components may be modified. The customer is notified of thesebefore the signature of the contract. To this avail, a letter or a flyer will be sent to theadvise him of the changes that have been made.
The schedules and transportation means mentioned have been given to us by the carriers. Therefore, they are given as guidance and are subject to changes. Final schedules and transportationwill be provided on the travel booklet you will receive. Should the schedules imposed by involve a late arrival on the first day or an early departure on the last day, no refund will providedother than that of the services included in our program (trips, visits...), given that based on the number of nights spent in a specific destination, rather than on the number
The tour manager reserves the right to substitute the carrier with another one or to substitute hotel with an establishment of similar standing.
The prices, schedules and itineraries provided in our programs may be modified following circumstances beyond our control, or in as much as these changes would be driven by decisions local service providers we make use of, in such cases as religious or civil holidays, strikes, demonstrations or any other major event.

Good to know

- mileages are provided as guidance;
- no specific sport skills are required; however, participants must be in good physical condition.
Mandatory conditions for participation:
- must have a motorcycle driving license, a driver’s license is also accepted for the quads;
- must have valid passport expiring at least 6 months after the return date;
- must sign a discharge;
- must wear the necessary protective equipment as indicated on page 9, irrespective of chosen;
- must have an international credit card;
- must wear the helmet, the gloves and the glasses and protective equipment, irrespective chosen;

- any behaviour deemed irresponsible by the organization (such as reckless driving, harsh causing damages to the equipment, driving under the influence of alcohol or drugs, refusal to instructions given by the tour escorts and others) may result in ending the trip for said rider refund of the registration fees, the airfare or any other expense relating to the trip.